How to check your road accident fund claim

 

There are a few ways to check on the status of your RAF claim in South Africa:

 

• 📌 Contact the RAF Call Center: This is the most common method. The RAF call center number is 087 820 1 111. Be sure to have your RAF claim reference number handy when you call, as they will ask for it to verify your identity before providing any information about your claim.

 

• 📌 Send an Email Inquiry: You can send an email to the RAF’s customer service address: complaints@raf.co.za. In the email, include your claim reference number and any other relevant details about your claim.

 

• 📌 Visit a Local RAF Office: You can visit your nearest RAF office for a face-to-face inquiry. Make sure to bring identification and any relevant documents related to your claim when you visit. You can find a list of RAF office locations on the RAF website https://www.raf.co.za/Contact-Us/Pages/Regional-Offices.aspx.

 

 

Here are some additional tips for checking your RAF claim status:

 

• ✅ Be patient. The RAF claim process can take time, so don’t expect an update immediately.
• ✅ Be persistent. If you don’t hear back from the RAF after a reasonable amount of time, don’t hesitate to follow up.
• ✅ Keep records of all communication with the RAF. This will be helpful if you need to reference any information later on.